There we were, my brother and I, still stuck at the airport.
Our plane had landed almost two hours ago and we still had no idea when we would be able to leave.
It had all started like this…
A Fiat 500 for a 50th birthday
I’ve been in love with the Fiat 500 for as long as I can remember.
Is it my hidden Italian roots that I have yet to discover, my fond memories of that one time I cruised Italy in a Fiat, or my love for cute small cars? I honestly don’t know. But what I do know is that I have always, always, ALWAYS desperately wanted to drive one.
And in the year 2017, I finally did.
You can probably imagine my bliss when I had to rent a car in Italy to travel from the airport to Lake Garda, where we were to celebrate my dad’s 50th birthday, and the cheapest available car turned out to be a Fiat 500.
I WAS SO HAPPY, YOU GUYS.
Little did I know that problems would arise from the moment we left the airplane.
So, where is our car?
It already began when we arrived.
We had to take a ticket and wait in line for a bit, as we were ticket number four.
No problem there.
But when we arrived at the kiosk, it soon became obvious that there was some kind of problem with our car.
The guy who was supposed to get our car disappeared for about three quarters of an hour, after having searched the key box and kindly asking his colleagues where our keys were (in Italian).
How the hell would they know? they replied.
My brother already started joking we would end up with an upgrade because there were no Fiat 500’s left.
I was horrified.
In the end, our guy arrived with some Fiat 500 keys (HURRAY!), and set up the system for us to pay.
But then the real fun still had to begin.
Because somehow, my credit card didn’t work.
Up to this day we still have no idea what the problem was, but the guy had to leave and left us, stating that his colleagues would help us out further. But we kept waiting and waiting and waiting and, well, waiting…
It’s all about being polite
“Emh, excuse me?
“Well, your colleague said that you would help us?”
“I’m busy with a customer now.”
“Yes, but isn’t this your third customer already since your colleague left?” And you know, we’ve been waiting here for over an hour already.
“Yeah, well, emh, you have problems with your credit card, you can wait.”
How the f*ck is this ok?
Admittedly, I might not be the most patient person.
And I can also respect that there were a lot of people in line waiting for their car.
But you know what?
I had also waited in line.
So when you give me a super bitchy face and tell me it’s my own damn problem, after I had already been waiting more than three quarters of an hour because YOU GUYS didn’t register our rental car or lost our keys or whatever, I probably won’t be all that happy.
I mean… When you’re ticket number 4 and you end up leaving after the person with ticket number 12 when there are only two employees, you know something’s up.
How about some more money?
So, then, after some more waiting, she finally decided to help us.
Nope, my credit card still didn’t work.
And we couldn’t contact the bank because all the Belgian banks were closed due to it being a Belgian holiday.
So, then, we decided to try my brother’s card (which doesn’t really have any other settings than mine), and his miraculously did work.
On the one hand, this was a relief as it allowed us to continue our journey, but on the other hand it wasn’t. Since I was already 25 years old at the time (as opposed to my brother, who was 23), we had to pay much more for us to be able to rent the car, which was why we had decided to travel with my card in the first place.
A final note
Am I being petty?
But wouldn’t you rather rent a car with a company that wants to help you with ANY kind of trouble you run into?
I know I would.
Any recommendations for my next car rental? Let me know in the comments!
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